This course is designed to produce administrators of the Cisco Unity product who will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system.

Course Contents
• Cisco Unified Messaging Overview
• Cisco Unified Messaging General Setup
• Cisco Unified Messaging Subscriber Configuration
• Cisco Unified System Monitoring and Maintenance

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Knowledge Prerequisites
Working knowledge of Microsoft Windows 2000 and Microsoft Exchange

Course Objective
Upon completing this course, the student will be able to:
• Identify the components of the Cisco Unity system, describe their standard and optional features, and explain how they integrate into a unified messaging system Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool.
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates.
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates.
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities.