Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).
Course Contents
• Troubleshooting Methodology
• Analyzing and Isolating Problems
• Common Unified Communications Problems Symptoms
• Fixing Problems
• Services, Resources and Tools for Troubleshooting
Target Group
• Channel Partners / Resellers
• Customers
• Employees
Knowledge Prerequisites
CCNA, CIPT1, CIPT2, QOS,
TUCC
