International Site
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This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 5.0, CallManager 3.3 and CRS 3.1 Course Contents • IPCC SYNOPSIS • Hardware Selection • IPCC Deployment Team Roles & Responsibilitie • IPCC Solutions Packages and Ordering Information • Case Study • Call and Control Flows • ICM Central Controller Installation • Understanding the ICM Software Processes • Seattle Contact Center Project • Cisco Application Editor • Creating an Application • CallManager as a Routing Client • IPCC Features • IPCC Design Consideration • Final Contact Center Project Target Group • System Engineers • Channel Partner/Reseller • Customers Knowledge Prerequisites • Attendance and Completion of ICMPT (ICM Product Training) • Attendance and Completion of Call Manager • Recommended Attendance and Completion of CRSD ICCF |
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