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The course at hand deals with the integration of IPCC Enterprise into an environment with Cisco ICM, Cisco Customer Response Solutions (CRS), and the Cisco Call Manager. This is based on a software status of ICM Release 7.0, Call Manager 4.1, and CRS 4.0. Course Contents • Components and Concepts of IPCC Enterprise • IPCC Enterprise vs. IPCC • Application Scenarios with IPCC • Installation, Configuration, Test, and Troubleshooting of IPCC Components • Call Routing with IPCC • IPCC Queuing and Routing Client Options • Scripting for IPCC • Standard Tools for IPCC • IPCC Call Flows Design • Troubleshooting In this course, each student will receive the original Cisco Systems course documentation in English language. Target Group The course is offered for designers and administrators who wish to configure and operate IPCC Enterprise. Knowledge Prerequisites A good know-how of Cisco ICM and of the Cisco Call Manager is required. Moreover, participants should be familiar with Microsoft Windows 2003 Server and Windows XP and have basic knowledge of the Microsoft SQL Server 2000. ICCE |
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