ACUCM

This course teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 7.0.

Course Contents
• Reviewing Telephony and IP Phones; comparing Legacy and IP Telephony Technology
• Cisco Architecture for Voice, Video and Integrated Data
• Networking Terms and Concepts
• What's new in CUCM 5 & 6
• CUCM 6 Mobility feature set
• Introducing Cisco IP Phones
• An Overview of a Cisco Unified Communications System
• Understanding Cisco Unity Global Subscriber Settings
• Understanding Cisco Unity Subscriber Accounts and Settings
• Monitoring Unified Communications Systems
• Maintaining Unified Communications Systems
• Reporting in Unified Communications Systems

Knowledge Prerequisites
To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:
• Working knowledge of Microsoft Windows 2000 / XP
• Working knowledge of Microsoft Exchange or Lotus Domino messaging environment
• Working knowledge of the features and benefits of a PBX (CallManager preferred)
• Basic IP telephony concepts

ACUC